Here are the terms and conditions for them to price beat the flight.
- Currently available, in the same currency and offered online
- Offered on a website in English, or Japanese for Jetstar Japan. For Jetstar Pacific the website can be in English or Vietnamese
- Cheaper with all the additional mandatory fees, surcharges and taxes included
- Leaving later than 72 hours from when you start the online chat
- New bookings only
- Currently available, in the same currency and offered online
- Offered on a website in English, or Japanese for Jetstar Japan. For Jetstar Pacific the website can be in English or Vietnamese
- Cheaper with all the additional mandatory fees, surcharges and taxes included
Both holidays and flights must be:
- On another airline
- Cheaper than the lowest available comparable fare on Jetstar.com on the same route – the airports of origin and destination must be identical
- Direct and one way
- Compared with a Jetstar (JQ), Jetstar Asia (3K), Valuair (VF), Jetstar Japan (GK) or Jetstar Pacific (BL) flight. Qantas (QF) codeshare flights don’t apply. Comparisons cannot be made between Jetstar airlines.
- It must not be a membership or frequent flyer fare. It must also not be free of cost
The competitor flight must be:
- An Economy Starter fare. We won’t price beat our other fares: Economy Starter Plus, Economy Starter Max, Business Class and Business Class Max fares.
- Direct and one way
- Leaving at a comparable time. Both flights must leave:
The Jetstar flight you’re comparing must be:
- Within one hour of each other if they’re domestic or trans-Tasman flights
- Within one hour of each other if they’re intra-Asia flights
- Within the same calendar day if they’re international flights (excluding intra-Asia and trans-Tasman)
- Cheaper than the lowest available Jetstar package
- Booked as one package
- The same or comparable. That means:
- The flights you're comparing must meet the criteria above and,
- The package must include the same hotel, car or activity.
- Flights and holidays can be booked for up to 10 people
The competitor holiday package must be:
When you’re comparing a Jetstar holiday package with a competitor package, the Jetstar package must include at least one Jetstar (JQ) flight.
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